Refund & Cancellation Policy

This policy explains how cancellations and refunds work for Shrinam's paid plans. Please read it before making a payment.

1. Cancellation

• You can cancel your subscription at any time from your account or by emailing support.
• On cancellation, your plan remains active until the end of the current billing cycle; it will not renew after that.
• Once cancelled, no further automatic charges are made.

2. Refund eligibility

• 7-day window: For a new paid subscription, if the service does not work as described, you may request a full refund within 7 days of the first payment — provided the service has not been used heavily.
• Verified technical failure: If a technical fault on our side genuinely prevented you from using the service, we will consider a pro-rata or full refund.
• Duplicate / incorrect charge: If you were charged twice or an incorrect amount, the full excess is refunded.

3. Non-refundable cases

• Usage after the 7-day window (subscriptions are consumed as used).
• Accounts suspended for violating our Terms or Acceptable Use.
• Third-party charges (e.g. cloud or AI-model usage) billed to your own BYOK key.
• Custom or enterprise agreements with separately agreed written terms.
• Setup or onboarding fees, once the work has been performed.

4. How refunds are issued

• Approved refunds are made to the original payment method (card / UPI / netbanking).
• Refunds typically take 5–10 business days to reflect, depending on your bank and the payment gateway.

5. Pricing & taxes

All prices are in INR (₹) and are exclusive of GST; applicable GST is added at checkout and shown on your invoice. The GST portion of any refund is adjusted per applicable rules. Payments are processed through a trusted gateway (such as Razorpay).

6. How to request a refund

Email support@hindustaniai.com with the subject “Refund Request”, your account email and payment reference. We acknowledge requests within 48 hours and aim to resolve them within 5–7 business days.